So for a long time I have a Logitec G15 gaming keyboard. Not the new one that you but the old one with the old liquid crystal display. I used the crap out of that thing, I had worn the paint off of most of the keys.
So a few weeks ago I was standing in Best Buy looking to replace the war horse that has enabled me to play for years. I looked at the replacement of the G15, but man was that more money than I can spend right now. So I picked up the Cyborg Gaming Keyboard from Saitek. I have played with Saitek/Mad Catz's gear in the past and my impression was always that while the items they made looked a little clunky they were always very very high quality. (and I do own a few other products they made and have been happy)
I was a fool! As you can see in the image below, the yellow boxes are keys that do not work well at all. the Y is the bane of my life, I have to mash these highlighted buttons with a force that makes basic typing a nightmare.

So I reached out to the company using the same support that a non-gaming site would use to get a new keyboard, man did my disapointment go from "kind of" to "very" .
They would be more than happy to have a look at my keyboard, but... I have to pay to have it shipped, and, "Once it has arrived and a tech is available to work on it, we will proceed to fix or replace it." That makes it sound like it may be Q3 of 2010 before I will see this thing again.
Also, in order to do that, I would also have to GO BUY A NEW KEYBOARD, because this is the only one I have.
I am just going to haul it back to Best Buy for a store credit and pick up another keyboard. Those Microsoft keyboard is looking more and more appealing.
Good-bye Cyborg Keyboard, I was hoping that you and I would be together for years, but alas my language is English, and the letters involved are used on a fairly regular basis, I cannot be your friend... Y, because you can not type Y - R - D - B - 3 and 4.
Mak alet (see I cannot even spell my own name)

What ever happened to the good ol' days of pleasing the customer to make sure your support gets good word-of-mouth? I guess when you farm out all your tech support to China or India it's cheaper and easier to tell the consumer to go pound sand and make them get store credit.
So... to hea. a.out .ou. ke..oa.. t.ou.les Ma.k! (Wow, you're right, that would be difficult to type anything meaningful!)

