Bigpoint Games at GDC 2010

Thanks for the great insight into Poisonville.

So...BSG Online will only last 30 days? That seems like an odd business plan.

I can prove all of the following statement in a court of law by using emails and people.
Bigpoint is a con, the people at the top are ignorant, greedy and very selfish.
I am tired of them conning me time and again and I have only been associated with them for nine months.
The support team never seem interested in anything the paying customers have to say, they just sweep our complaints under the carpet. I have been unable to play the game on 3 occasions because of coding errors and have dropped in rank by what cost me roughly over £100 and hard work to attain. Not once did I receive an apology or any compensation. Therefore, I have wasted money on their game. I call it being robbed.
And the support team constantly accused me of being a cheat which was later proven to be another coding error. I was told by a support member that even if I attempt to go higher with this that any email will end up back with them, that’s how obnoxious they are. “Fine, any communication in english gets back to the english supporters anyway, nevermind where you sent it”
All complaints are swept under the carpet. Their site has a gold premium package that costs £35 for 12 months use, they are giving people 9 months use in the hope that people won't notice, seeing as it continues to the next year if not cancelled. I unexpectedly cancelled mine which they didn't notice, and a month later my premium ended after only 9 months of use. When I noticed this and enquired about it to their so-called support team, they blocked my account. And that is after I have spent hundreds of pounds on their site. They didn't like the fact that I discovered their scam and have covered their tracks by messing with my account.
DarkOrbit is running one big scam and their coders are useless, maybe the people at the top at bigpoint did or didn’t know about this but, I believe they do. I suggested they look into this, although, I know it will all be denied.
Their support team keep telling me to go away and get a lawyer, they know how difficult it will be for me to prove anything.
They have no respect for people whatsoever and whine like babies when we lose our temper with them.
How can a site that is so big and popular be so nasty to people?
I am very disappointed with this site, and it has made me very discouraged about joining any other sites.
Please don't waste your time and money on this con of a site.
The people at DarkOrbit are running a con and I'm sure Bigpoint know about this seeing as the so-called support team are linked to Bigpoint.
The people at the top ignore all contact I make with them, they are not interested in the slightest. They are ignorant little robbers.
You can't get any satisfaction with that company, the people at the top will have nothing to do with your disputes and will either delete or forward it to support who will then either ignore it or attempt to make you feel small.
The people at the top are only interested in emails coming from supporters of the company.
It's only a matter of time before this is all revealed.
I hate the lot of them, they get rich from conning us, throw parties and expect to get away with it.
Why do you think they have won so many awards?
They hide all the complaints away, people are not seeing the truth but, hopefully it will all come out in time.

Well, no offense, but that just sounds like standard operating procedure for most (but not all) micro-transaction-driven games. Any time a game is built entirely on a model which allows people to throw money at it in order to get better stuff & become more 1337/competitive, there will inevitably be people that get the short end of the stick. Unless the company doesn't know how to run a business, said people will be the players.

All I have to say is that I agree that Bigpoint is rubbish.I was playing 1 year deepolis and i spent over 1000 euros to their stupid game.Suddenly they decided to take 25% of my levels with the excuse that I didnt follow the rules.They could not even tell me why and same thing happened to 5 more players I know.People in support think they are Gods and they dont care about the money Bigpoint will lose.My advice isONT USE BIGPOINT.Their games have only a nice cover on the outside but in the inside they suck.