I have a set of Razer Barracuda HP-1 Gaming Headphones, I paid full price for these bad boys at Best Buy $130. They are less than 5 months old, and they broke... No big deal, it happened and I understand that.

I have a support ticket in, and I will say, thus far I have not felt more like I have done something wrong than as I have so far.

Here is the first response from them in its entirety, keep in mind, I am the one with the messed up hardware.

Hi,

Thank you for supporting Razer.

We would like you to provide pictures of your Razer Barracuda HP-1 and we will revert back on the next course of action.

Best Regards,
Razer Customer Support

What? You need photos, of what? Do you not belive me that I have these things?

Well I sent the photos, the next reply was just as terse and the first, I will not board you with the details other than to say that they asked me for all my contact info, but with this great start, " Please fill out the following and we'll get back to you on the next course of action."

WHAT IS THE NEXT COURSE OF ACTION? I proved I have them, tell me what the hell is going on and how you are going to fix them!

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